Page 5 - Shepherd Auction Catalogue September 2022

FREQUENTLY ASKED QUESTIONS
Over the past few weeks we have naturally received some questions from our bidders about how the buying process works. Largely we are operating as we always have been, we’re simply not able to see you in the auction room when you bid. We’ve put together these frequently asked questions to help guide you through your auction purchase.
How do I register my interest in a property?
You don’t need to register your interest in any of our lots. If you would like to bid you can submit a proxy, telephone or internet bidding form or if you would like to request more information you can submit the ‘send enquiry’ form from the property details page.
Do you have a video tour of the properties?
We have video tours on many of our lots which are all added to our online property details.
Is it right that I can now attend a viewing?
Yes. Following the Government’s recent announcement, we are now able to carry out viewings on residential properties in Scotland.
How do I know if the property I’m interested in is available?
The status of the property will be highlighted in the property listing on our website. If a property has been sold, withdrawn or postponed we will mark it as such online. All properties remain for sale until contacts have been exchanged or a reservation
on the property or the area please submit the ‘send enquiry’ form from the property details page and we can enquire with the vendors on your behalf.
Can I get any more photos?
We will post all the photos we have for a property on our website. If you wish to obtain more photos, you can watch the video tour if it’s available, book onto a viewing to take your own photos or submit the ‘send enquiry’ form and we can ask the vendors if they can take some more.
How do I bid?
You can bid by telephone, by proxy or via the internet. There is a form on the homepage of our website. You simply fill in your details, we will contact you for copies of your ID and for a method of payment for the deposit should you be successful.
Can I get a survey carried out?
Yes, if you wish to get a survey carried out you should ask your
Yes you can. We do not need to see proof of funds when you bid on a property.
The lot I’m interested in is postponed, what now?
This is likely to mean the property isn’t ready to be sold yet and form from the online property details page and we will advise
contract has been entered into, at which point we mark it as sold on our website.
How do I get hold of the legal pack?
All legal packs are uploaded to our website. You can then click on the ‘legal packs’ link from the property details to register and view the documents. Sometimes we do not receive the legal packs immediately and therefore you should register via the ‘legal packs’ link to ensure you receive an email alert once they are uploaded.
Can you email me the legal pack?
We cannot email the legal packs, we recommend you register via our website to download them yourself. This is because we sometimes receive amendments and additions to the legal pack prior to the auction and in these instances you would be given an alert of the changes. This is the best way to ensure you knowalltheinformationonthepropertypriortobidding. If you need any help accessing the legal packs please call us.
Can I get any more information on a property?
All the details we have will be listed on our website, along with all the photos we have available. If you have a specific question
The lot I’m interested in is withdrawn, what now?
If property has been withdrawn it means we have been asked by the vendor not to continue to market it and therefore we are no longer able to sell it.
The property I’m interested in is sold prior, does that mean I can’t bid?
Yes, I’m afraid it does. This means that the vendor has accepted
exchanged or a reservation agreement has been entered into securing the sale.
The lot I wanted didn’t sell in the auction, but I’m still interested in buying it
We continue to market any lots which didn’t sell in the auction
becomesan‘unsoldlot’weareabletodisclosethevendor’s
If you have a question that hasn’t been answered here please call our team on 0333 016 4000 or email us at auctions@shepherd.co.uk.
|5