Page 32 - Shepherd Commercial Auctions - August 2024

FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Over the past few weeks we have naturally received some
questions from our bidders about how the buying process
works. Largely we are operating as we always have been, we’re
simply not able to see you in the auction room when you bid.
We’ve put together these frequently asked questions to help
guide you through your auction purchase.
How do I register my interest in a property?
Y ou don’t need to register your interest in any of our lots. If you
would like to bid you can submit a proxy, telephone or internet
bidding form or if you would like to request more information
you can submit the ‘send enquiry’ form from the property
details page.
Do you have a video tour of the properties?
We have video tours on many of our lots which are all added to
our online property details.
Is it right that I can now attend a viewing?
Y es. Following the Government’s recent announcement, we are
now able to carry out viewings on residential properties in
Scotland.
How do I know if the property I’m interested in is available?
The status of the property will be highlighted in the property
listing on our website. If a property has been sold, withdrawn or
postponed we will mark it as such online. All properties remain
for sale until contacts have been exchanged or a reservation
contract has been entered into, at which point we mark it as
sold on our website.
How do I get hold of the legal pack?
All legal packs are uploaded to our website. You can then click
on the ‘legal packs’ link from the property details to register and
view the documents. Sometimes we do not receive the legal
packs immediately and therefore you should register via the
‘legal packs’ link to ensure you receive an email alert once they
are uploaded.
Can you email me the legal pack?
We cannot email the legal packs, we recommend you register
via our website to download them yourself. This is because we
sometimes receive amendments and additions to the legal
pack prior to the auction and in these instances you would be
given an alert of the changes. This is the best way to ensure you
know all the information on the property prior to bidding. If
you need any help accessing the legal packs please call us.
Can I get any more information on a property?
All the details we have will be listed on our website, along with
all the photos we have available. If you have a specific question
on the property or the area please submit the ‘send enquiry’
form from the property details page and we can enquire with
the vendors on your behalf.
Can I get any more photos?
We will post all the photos we have for a property on our
website. If you wish to obtain more photos, you can watch the
video tour if it’s available, book onto a viewing to take your own
photos or submit the ‘send enquiry’ form and we can ask the
vendors if they can take some more.
How do I bid?
You can bid by telephone, by proxy or via the internet. There is
a form on the homepage of our website. You simply fill in your
details, we will contact you for copies of your ID and for a
method of payment for the deposit should you be successful.
Can I get a survey carried out?
Y es, if you wish to get a survey carried out you should ask your
Y es you can. We do not need to see proof of funds when you
bid on a property.
The lot I’m interested in is postponed, what now?
This is likely to mean the property isn’t ready to be sold yet and
form from the online property details page and we will advise
The lot I’m interested in is withdrawn, what now?
If property has been withdrawn it means we have been asked
by the vendor not to continue to market it and therefore we are
no longer able to sell it.
The property I’m interested in is sold prior, does that mean I
can’t bid?
Yes, I’m afraid it does. This means that the vendor has accepted
exchanged or a reservation agreement has been entered into
securing the sale.
The lot I wanted didn’t sell in the auction, but I’m still
interested in buying it
We continue to market any lots which didn’t sell in the auction
becomes an ‘unsold lot’ we are able to disclose the vendor’s
If you have a question that hasn’t been answered here please
call our team on 0333 016 4000 or email us at
auctions@shepherd.co.uk.
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